ISSUE: 1/2024
- Volume 28
- Number 1
- 2024
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Studia Europejskie –
Studies in European Affairs
ISSN: 1428-149X
e-ISSN: 2719-3780
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Articles published in the journal are under a Creative Commons Attribution – Non Commercial – No Derivatives 4.0 International License
International Benchmarking as a Method for Building a Learning Organisation in Public Administration. A Case Study of Phytosanitary Services in Europe
Abstract
The project analysed the functioning of the State Plant Protection and Seed Inspection Service (SPHSIS), and this article presents a study of the international benchmarking of public administration (6 seed Inspections from European Union countries were analysed). The research question posed by the authors of this article is: how did this tool help in the development and strategy planning of a public administration unit? The project used a number of research steps, both directly dedicated to benchmarking and interviews with Service recipients or Inspection staff. The following recommendations for Inspections emerge from a comparative analysis:
1) the introduction of the digitalisation of services, which may enable an increase in customer orientations,
2) legal changes in Poland’s Inspection Service – increasing powers and building a single, national Food Agency.
3) Seed Inspection Service clients suggest increasing pro-export attitudes among officials.
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DOI: 10.33067/SE.1.2024.7
Language: English
Pages: 131-147
How to Cite:
Harvard
Kłobukowska, K. and Kłobukowski, P. and Rosiak, T. (2024) "International Benchmarking as a Method for Building a Learning Organisation in Public Administration. A Case Study of Phytosanitary Services in Europe". Studia Europejskie – Studies in European Affairs, 1/2024, pp. 131-147. DOI: 10.33067/SE.1.2024.7